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As a Super user with care representative privileges, you can add assign a role or change a role in the Vindicia IDP 2.0 Console. By defining a role, you are defining the visibility that the user will have in the Vindicia Portal. Note: To learn more about Vindicia roles:
  • For Vindicia Retain, see roles in the Retain User Guide.
  • For Vindicia Subscribe, see roles in the Subscribe User Guide.
  • When creating an additional Super user with user management permissions, you’ll need to add two roles, the relevant super User role (functional for the Vindicia portal) as well as Care representative role (provides user management privileges in Vindicia IDP).
Sign in to Vindicia IDP Console 2.0 by clicking Manage Users Link in the Vindicia Portal under your account avatar. The User Management screen appears. Vindicia IDP 2.0 Console User Management Page listing users
Search for the relevant user or select the user from the list. The selected user’s Identity page opens.
  1. In the Roles and Permissions pane, click the pencil edit icon pencil edit icon. A Select… dropdown appears.
  2. Click the Select… dropdown and choose the relevant role to assign to the selected user by checking the box beside the role name. Note: For access to the Vindicia Portal, assign a single role. When assigning a Super User role, make sure to assign both the relevant Super User role and the Care representative role, which provides user management privileges in the Vindicia IDP console. Roles dropdown selection list for a Retain merchant
  3. Click one of the following options:
    • Save to save the changes immediately.
    • Cancel to revert the changes and return to the user’s Identity page.
  4. To remove a role, click the delete iconx icon beside the role to remove the entry and then click Save.
The role(s) of the selected user have been assigned or updated. Parent topic:Vindicia IDP 2.0 Console User Management Capabilities