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A backup code (BUC) is temporary one-time code used for account validation when a user’s two-factor authentication is not available and the user therefore can’t complete their authentication during the MFA process. A backup code (BUC) is needed when the user’s 2 Factor Authentication (2FA) method isn’t accessible. The BUC helps when the user can’t complete their authentication during the MFA process. Such as:
  • When the user exceeds the maximum allowed number of 2FA attempts.
  • When all previously generated BUCs have been utilized.
  • In cases where the user cannot access their authenticator app due to technical issues.
  • If the user has lost their device, such as their phone or tablet.
You can generate a one-time backup code (BUC) on behalf of a user. The user must have at least one factor registered for two-factor authentication (2FA) in order to generate a BUC for them. Note: This code should be read out to the user on the phone or a secure method and should not be sent over a notification channel.
  1. Sign in to the Care console. By default, the Find a User screen appears.
  2. Find and select a specific user. The selected user’s profile or Identity page displays.
  3. Generate a backup code by selecting the Actions > Generate a backup code for 2FA link located in the top-right corner. Generate backup code link
  4. Provide the backup code to the user so they may enter it as part of their log in process. One-time backup code Note: Once the user successfully authenticates and logs in to their account, they should update their factors for MFA.
  5. Click OK.
The system generates a one-time backup code (BUC) that is supplied to the user in a secure way. The user enters the BUC, authenticates, and regains access to their account. After the user completes a successful authentication and regains access to their account again, they should perform the following tasks:
  • Register a new 2FA method to ensure secure account validation in the future.
  • Remove any outdated 2FA factors that are no longer functional.
  • Generate a fresh set of backup codes for future use.
Parent topic:Vindicia IDP 1.0 Console User Management Capabilities Related information Log in to Vindicia Merchant Portal with a Backup Code