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Production Release Date: September 30, 2026

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What’s New with Retain?

Vindicia Retain leverages Vindicia’s proven payment recovery and smart retry functionality along with additional touch points that make it easier and faster to use. What’s coming bulletins and Release notes for Vindicia Retain will be provided monthly in the Vindicia Knowledge Center listing new features, functionality, and enhancements that will be made available.

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Retain REST APIs

No Retain REST API changes for this release.

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Payment Features

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Single-Call Partial Authorization for RocketGate

Vindicia Retain can now complete a Partial Authorization capture on RocketGate in a single processor call. Previously this flow issued two calls — an authorization-only request followed by a separate capture — which prevented merchants whose downstream entitlement or fulfillment systems expect one settlement call per transaction from using Partial Authorization on RocketGate. Those merchants can now recover partial amounts on RocketGate without changing their downstream integration. Existing Partial Authorization behavior is otherwise unchanged: this release changes how many processor calls complete the capture, not how an authorized amount is evaluated against a merchant’s configured threshold or decision rules. The partial_auth and partial_auth_amount transaction fields continue to be populated whenever a capture settles below the requested amount. Note: single-call mode is configured per merchant and division and is off by default, so merchants should coordinate with Vindicia Client Services to enable and validate it.

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Announcements

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Moving Day to Vindicia IDP 2.0

Exciting news! In the coming weeks we will be upgrading our remaining merchants who are not using Multi-Factor Authorization to Vindicia IDP 2.0, our advanced Identity Provider experience for secure user authentication and login to Retain Hub. After this change, Retain portal users will gain:
  • Log in with advanced security measures such as complex passwords, Multi-Factor Authentication, and the use of unique passwords.
  • User management self-enablement, allowing your Retain Super Users to add additional users to the Retain Portal.
  • Merchant users can create their own passwords, and use authentication Apps or their email for Multi-Factor Authentication.
  • Easy setup and access
Note: API access is not impacted and will not change. Merchants will receive scheduling information via email.